Promotional Terms and Conditions

We want our broadband offers to be fair, easy to understand and with no nasty surprises.

We've laid out all the terms and conditions for all of our current offers below. If you have any further questions please email the team at customercare@cuckoo.co.

Reward Cards Offer – Promotional T&Cs

• This offer is available to new Cuckoo customers taking a specified 18-month or 24-month Broadband plan and shall run from 10am on 1st October 2024 until 10am on 1st November 2024 (“Offer Period”).
• The offer applies to:

            - C-500 product for a minimum 24-month term

            - C-900 product for a minimum 24-month term

• Where a customer upgrades their service after placing an order, the value of the original reward card will not change. No reward card eligibility where a customer downgrades their service after placing an order.
• Reward cards issued to eligible customers fulfilling the terms of the offer
• Reward card issued to active broadband accounts 60 days after activation, so long as the account is not in arrears. Not to be used in conjunction with any other offer.
• Eligible customers will be sent instructions via email from Giftcloud on how to choose & activate their reward card following successful payment of the first two months’ service bill (60 days after activation). Customers will then have 90 days to activate their reward card. Once claimed, customers will have until the expiry date of the chosen gift card retailer to use the funds on the card (varies by brand).
• Reward cards are e-cards and will be dispatched to customers’ registered correspondence email address.
• Only one voucher will be delivered per person.
• Please check the redemption instructions and terms and conditions of your chosen voucher before making your choice.
• Vouchers should be treated like cash and kept securely. They cannot be replaced if lost or stolen
• If you have any questions or have not received your voucher and 60 days have passed since your install, please contact customercare@cuckoo.co
• Customers can choose to redeem their voucher with one of the following brands: Amazon.co.uk, John Lewis, M&S, Deliveroo, Tesco, Sainsburys. We reserve the right to change the brands included in this offer at any point depending on events.
• Please see Amazon.co.uk terms here - https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=200272910
• We reserve the right to amend, cancel, or suspend this offer at any time without notice to you.
• Our standard broadband terms apply, see cuckoo.co/legal/terms

September Call and Quote Code Promotion 

• This promotion is available to new selected Cuckoo customers taking a specified 24-month Broadband plan and shall run from 09:30 on 27th August 2024 until 10:00 on 1st October 2024 (“Promotional Period”). 
• The promotion applies to:  
•   C-150 product for a minimum 24-month term 
•   C-500 product for a minimum 24-month term 
•   C-900 product for a minimum 24-month term 
• The promotion listed is available to new selected customers only and can only be redeemed within the promotional period by placing an order with the Cuckoo telesales team and quoting the specific code included in the mailer 
• The promotion applies to the specific broadband and related services listed only. 
• We reserve the right to amend, cancel, or suspend this promotion at any time without notice to you.  
• Our standard broadband terms apply, see cuckoo.co/legal/terms   

Account Bill Credit Offer - Promotional T&Cs - Ended 31st July

• This offer is available to new residential customers placing an order on 24-month Broadband Contracts only and shall run from 10am on 8th July 2024 until 23:59 on 31st July 2024 (“Offer Period”).
• This offer is available for new customers only
• The offer applies to the specific broadband and related services listed only. The credit will be added to a customer account after the order has been placed, before the first customer bill and will be used solely for the purposes of applying a credit to the customer account up to the value of the bill credit stated in the offer.
• Customers are only eligible for the up-front bill credit once charges have been placed on the account, which can only be redeemed against an active bill. This credit cannot be applied against early release fees where a customer wishes to terminate their contract, or other miscellaneous charges.
• The offer credit cannot be applied against a customer's monthly bill where they have downgraded their service. The value of the credit on the customer's account will be reflective of the bill credit listed against the downgraded product tier stated in the offer
• Where a customer upgrades their service after placing an order, the value of the original offer credit to their account will not change
• We reserve the right to amend, cancel, or suspend this offer at any time without notice to you.
• The 24-month Broadband Contract is provided on our standard terms and conditions (https://www.cuckoo.co/legal/terms) which includes an obligation to pay an early release fee if you terminate the contract before the minimum period has expired.

Free Installation (no activation fees*)

Our 24-month, and 12-month, Residential Fixed Term Contract comes with no installation fees (usually £157.20 for a standard installation) or activation fees (usually £30) if you sign up for a fixed term contract during the Offer Period*

*Installation & activation fees cover our costs for provisioning the services for individual customers – please see ‘Setup fees & additional charges’ on Cuckoo Fibre Prices and Charges for full definitions of charges.