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The Good Eggs interview - George

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Team Cuckoo | Cuckoo HQ

Welcome to the next instalment of our Good Eggs series, where we find out more about our incredible team here at Cuckoo.

Up next is Customer Care Specialist, George

Sometimes a customer has started off really angry or frustrated and we're able to turn it around into a positive experience where the customer is happy and their faith is restored.

- George Powlesland

On helping Cuckoo customers

Tell us a bit about your role

I'm a customer service representative for Cuckoo. It involves helping customers everyday, making sure that their broadband is up and working. And if there's an issue we try and fix it as quickly as possible.

The thing I enjoy most about my role is the feeling you get when you've have a long call with a customer and you can sort everything out for them. Sometimes a customer has started off really angry or frustrated and we're able to turn it around into a positive experience where the customer is happy and their faith is restored.

Show & tell - show us an item that represents you

Well, when you see it you'll know what it is, especially if your fan. It's a replica Eurovision trophy!

It just signifies something I've watched for years, something I've connected with for years, just because of the inclusivity of the whole event. It brings back loads of memories of watching it with friends and family.

Music is my life pretty much. I used to sing in school productions.

What is the worst haircut you've ever had?

I once died my hair blue, it was a really deep midnight blue. But my hair started to get really long and I look like an Elvis impersonator because of hair dark and how long it got.

Your dream exotic pet?

If I had to pick one it would be a bearded dragon. A Youtuber I watch - a lot of - he had a bearded dragon called Steeve. It was always interesting watching the way the eat and the way they walk around. It's really cool to look at.

Bearded Dragon

Join the Flock.

Whether you're ready to hit the high notes, or still making your mind up? One thing is for sure...The Cuckoo team will never treat you like a puppet on a string.

Visit our careers page to see current vacancies, or say hi 👋

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