Enter the email address that you used to sign up with Cuckoo.

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Simply follow the link and you’re into your account.

We get it. You use the same password for everything so it’s easy to remember. After all, no one wants to be remembering their first cat's birthday when they just want to see their latest broadband bill. But this is the problem.

As your online presence grows so too does the exposure of that same password you use. It only takes one company that has your details to have a data breach, and then the keys for your digital life are out there for everyone to use.

In fact before reading the rest of this update, see if your email and/or password has been involved in a data breach by searching https://haveibeenpwned.com/. You may be surprised.

Research has shown that 73% of users on the web have duplicate passwords for their accounts.

That’s why we’ve switched to magic links. They'll ensure that someone with your regularly-used password is not able to get into your Cuckoo account. Furthermore, your magic link can only be used once. Once you’ve used it, no one else can!

Go to cuckoo.co/login today to try out this feature.

We've removed passwords from My Account

Here at Cuckoo, keeping your account for your eyes only is of the utmost importance. Everyone that signs up is trusting us to keep their details safe. That’s why we’re changing how you sign in to your Cuckoo account. From today, this will be via a passwordless login, also known as a magic link.

The cloud platform ‘Kraken’ has already revolutionised the energy industry and is contracted to serve 30 million customer accounts across 14 countries including the UK, the US, Japan, Australia and a large portion of mainland Europe. 

Octopus Energy was Kraken’s first client and rapidly grew because of its quick and efficient service enabled by the tech platform. It is now the second largest energy supplier in the UK and the only one that has been recommended by consumer champion Which? for six years in a row.   

National internet service provider Cuckoo was launched in 2020 by digital entrepreneurs set on shaking up telecoms in the same way by insisting on obsessive focus around customers, and calling for better industry standards. 

Kraken will enable the replication of Octopus’ famously efficient operating model which reduces the cost-to-serve by up to 40% and leads to better client and employee satisfaction. It delivers over 100 releases a day supported by automatic testing, giving faster development compared to competitors. It also makes it easier for customers to solve their own issues.

Deepak Ravindran, CEO of Kraken Utilities, said: “We're absolutely thrilled to sign Cuckoo as our first licensee in the Telecom industry. We see a lot of similarities in Octopus and Cuckoo - one has disrupted its sector, the other is about to - and both thanks to Kraken. Cuckoo customers are about to experience first class service.”

Tommy Toner, Co-Founder and Chief Experience Officer of Cuckoo, said: “We set up Cuckoo in the depths of the pandemic because we had the burning drive to make the broadband experience better. We’ve grown quickly, but to drive real change, we need the tech prowess and operational expertise that Kraken will unlock. We’re delighted to be their first broadband client.”

Development work begins now, with the intention of starting to migrate Cuckoo customers to its own Kraken-enabled in-house tech platform in the next few months.

Kraken Utilities, part of Octopus Energy Group, has landed its first broadband deal by licensing to disruptor Cuckoo. The deal was struck within a year of the launch of Kraken Utilities, which was created to take Kraken to utilities beyond energy, such as broadband and water. 

Utilities software Kraken licences first ever broadband deal

Fern Trading Limited has today launched the new branding of its FTTP (Fibre-to-the-premises) group, comprising of national wholesale network - AllPoints Fibre and national ISP (Internet Service Provider) - Cuckoo broadband, in a move that will accelerate full fibre delivery over the next five years.

Together, AllPoints Fibre and Cuckoo have a combined mission of becoming the UK’s most recommended way to connect.

The news follows Fern’s consolidation of its FTTP businesses in February this year. Cuckoo, an already established award-winning national ISP within the Fern family, will migrate the customer bases of Giganet, Jurassic Fibre and Swish Fibre over the coming months, while the businesses combine expert regional operations and national partnerships to power their new national wholesale network under the AllPoints Fibre brand.

The consolidation of all its FTTP businesses into two divisions has brought a reorganisation of teams as the new-look AllPoints Fibre and Cuckoo prepare to accelerate growth exponentially, by leveraging resources, knowledge, and expertise from across the group. The brands will remain dedicated to offering the lowest cost to serve, fast and fair services and an unmatched customer experience across both wholesale and retail markets.

Speaking on the launch, Jarlath Finnegan, CEO of Fern's FTTP Group and AllPoints Fibre, said: “It’s an exciting and dynamic time for the UK fibre market, spurred by the nation’s growing need for country-wide access to fast, reliable and fairly priced internet services. That’s why the time is right to bring our new model for accelerating deployment and uptake to market.

“AllPoints Fibre is poised to become a powerful, fully integrated wholesale business, that’s on track to build and manage multiple networks nationwide.

“Meanwhile, Cuckoo is already positioned as a truly national retail ISP challenger, with its award-winning visual identity & design system providing a solid foundation to evolve from.

“Our integrated, partner-oriented, customer-first approach, has the missing ingredients needed to provide futureproof digital foundations for all.”

Paul Hellings, CEO of Cuckoo, added: “Our Cuckoo customer base which will bring in Jurassic Fibre, Giganet and Swish Fibre in the coming months, can expect some truly exciting developments from our combined team of experts and we’re very excited to share more in due course. What I can say now, is that we will always push the envelope, not only through implementing the latest in cutting-edge Full Fibre technology, to make our products faster and more reliable than ever, but by ensuring that our customers actually feel good about their broadband, while we remain dedicated to providing them with an unmatched customer experience.”

Fern names Cuckoo and AllPoints Fibre as retail and wholesale brands for its FTTP operations

“I am delighted to be taking on the role of Managing Director of Cuckoo at such an exciting time for the company. We’re on a mission to transform the broadband industry and revolutionise the sector's reputation for customer service.

Sarah, who previously held the Chief Customer Officer role at Cuckoo, will lead the provider’s ambition to bring market-leading customer service to the broadband sector.

The newly created Managing Director role will oversee all of Cuckoo’s customer-facing activities across Sales, Customer Service, User Experience, Digital, Brand, Marketing and Product.

She’s had a distinguished career in customer service, having worked in the field for nearly 30 years and holding senior positions at NTL, Vodafone New Zealand and 2degrees Mobile.

This year, as Cuckoo continues its rapid expansion across the UK, Sarah is overseeing the integration of customers onto the revolutionary customer service platform Kraken. The deal, struck in July 2023, was a broadband industry first, as Cuckoo sets on shaking up the telecoms industry with an obsessive focus around customer service.

Sarah Howells, Managing Director of Cuckoo, said: “I am delighted to be taking on the role of Managing Director of Cuckoo at such an exciting time for the company. We’re on a mission to transform the broadband industry and revolutionise the sector's reputation for customer service.

“Providing our customers with unmatched customer experience is at the top of our agenda, and it’s critical to achieving our goal of providing fast, fair, feel-good broadband for all.

“Of course, with exceptional customer experience comes exceptional growth, and I look forward to helping the team deliver that for customers up and down the country.”

Paul Hellings, CEO of Cuckoo, said: “Sarah is one of the UK’s leading figures in broadband - she’s customer obsessed and her knowledge and passion for the customer experience is something rarely seen in the sector.

“With Sarah as Managing Director, and her three decades of expertise, I’m confident we can accelerate customer growth and provide unrivalled customer service at the lowest cost to serve.”

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More from Cuckoo

Utilities software Kraken licences first ever broadband deal

Fern names Cuckoo and AllPoints Fibre as retail and wholesale brands for its FTTP operations

Cuckoo appoints Sarah Howells as Managing Director

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